We ensure regulated entities are appropriately applying the BCUC’s directives and tariffs.

File a Complaint

We ensure regulated entities are appropriately applying the BCUC’s directives and tariffs. These complaints can range from the service provided by an energy utility to ICBC’s basic automobile insurance rates. Please note, the BCUC’s jurisdiction regarding ICBC complaints is limited to ICBC’s customer base as a whole or to classes of its customers. The BCUC does not have jurisdiction over individual ICBC customer matters, such as individual or optional insurance plans, in accordance with the Insurance Corporation Act.

These complaints can range from the service provided by an energy utility to ICBC’s basic automobile insurance rates.

Please note, the BCUC’s jurisdiction regarding ICBC complaints is limited to ICBC’s customer base as a whole or to classes of its customers. The BCUC does not have jurisdiction over individual ICBC customer matters, such as individual or optional insurance plans, in accordance with the Insurance Corporation Act.

For more comprehensive and detailed information on the BCUC’s customer complaints process, please review our Complaints Guide. To file a complaint, please fill out the following information. Please note, required fields are indicated with an asterisk (*).

First name

Last name

Service address

Phone number

Email address

Type of service (eg. electricity, gas, heating, etc.)

Company name

Utility account number

Please provide a detailed description of your complaint – include any dates, events, or correspondence relevant to your complaint

Please provide a description of the contacts you made with the company and reasons, from your perspective, why your complaint remains unresolved

Upload document(s)

To include supporting documents, please upload them below. (The following document types are accepted: .doc, .docx, .pdf, .ppt, .pptx, .xls, .xlsx)

Maximum total file size limit: 10mb

Do you consent for the BCUC to share your information via email, including correspondence, with the company you are filing a complaint against with a copy to yourself (privacy consent)?

IMPORTANT: If you have concerns with or are unwilling to allow the BCUC to share your complaint information with the service provider, please contact us. If you wish to submit an anonymous complaint, please say so in the description of your complaint.

Your personal information is being collected, used, disclosed, and retained for the purpose of handling your complaint in compliance with the Freedom of Information and Protection of Privacy Act, which is subject to the independent oversight of the BC Information and Privacy Commissioner. If you have any questions about the collection, use, or disclosure of personal information please contact us.

To continue, please complete the CAPTCHA below.

Print this form

Complaint Process

The BCUC has a three-step complaint process and a Complaints Guide to help you navigate filing a complaint.

Learn more