Find answers to your frequently asked questions about who we are, what we do, and how you can get involved in our review process.
The British Columbia Utilities Commission (BCUC) is an independent agency of the Government of British Columbia that regulates BC’s energy utilities, the Insurance Corporation of BC’s (ICBC) compulsory automobile insurance rates, intra-provincial pipelines and the reliability of the electrical transmission grid.
In March 2020, the BCUC was also named as the Administrator of the Fuel Price Transparency Act. We are responsible for ensuring customers receive safe, reliable services at fair rates from the organizations we regulate. We operate under and administer the Utilities Commission Act. To learn more about the BCUC, visit Our Role.
The BCUC is governed primarily by the Utilities Commission Act and Clean Energy Act. We also adhere to sections of the Administrative Tribunals Act, BC Hydro and Power Authority Act, Insurance Corporation Act, and Freedom of Information and Protection of Privacy Act. In March 2020, we were also named the Administrator of the Fuel Price Transparency Act.
The Natural Gas Customer Choice Program offers consumers the freedom to choose whether they would like to purchase their natural gas from an independent gas marketer or FortisBC. For more information, please visit our page on the Natural Gas Customer Choice Program.
First, you should make every effort to resolve any complaints with your utility before contacting the BCUC. If the utility is unable to resolve your complaint to your satisfaction, you can file a complaint with us by visiting our Complaint Process.
There are two ways to send information or concerns to the BCUC; by email or by mail.Email:
British Columbia Utilities Commission
Suite 410, 900 Howe Street
Vancouver, BC Canada V6Z 2N3
We value input from all British Columbians into our processes, as we want to ensure all views are represented when making decisions. There are several ways to get involved in our processes.
To learn more about getting involved in BCUC processes, visit Get Involved.
The BCUC lists all information about proceedings that are in progress and completed on our website under Proceedings.
A person, group, or organization that would like to actively participate in a BCUC proceeding can apply to become an Intervener by completing a Request to Intervene form on bcuc.com. Interveners help ensure various perspectives are represented in the BCUC’s proceedings.
Interveners are expected to participate actively, responsibly, and respectfully for the duration of the proceeding. For more information about becoming an Intervener, or the BCUC’s existing Interveners, see our Intervening in BCUC Activities fact sheet.
Yes, you are required to register separately as an Intervener or Interested Party for every application. If you have registered to participate in a hearing in the past twelve (12) months, please send an email stating your username and the name of the proceeding which you are interested in to firstname.lastname@example.org. After twelve (12) months of inactivity the username will be deleted.
Information about a utility may be listed in several places: on your utility bill, on the utility’s website, or on the utility’s social media channels, if applicable. Alternatively, our Annual Reports contain basic information about the utilities we regulate. For more information, please visit the Our Role webpage.
A list of all the utilities the BCUC regulates can be found at the bottom of the Energy Utilities page.
Yes, a utility can legally stop providing gas or electricity services to a customer if payment has not been made for those services. Customers disconnected for non-payment of bills should contact their utility directly to inquire about reconnection options.
Yes, under some circumstances, security deposits may be a requirement for service. Utilities may hold onto security deposits indefinitely, or until such time as a customer either terminates service or applies for a refund. Interest is paid on the security deposit at the prime rate with which the utility conducts its business.
If there is a gas leak, or you suspect a gas leak, please contact your local utility's emergency line immediately. The utility’s number is listed on your utility bill or on their website.
Please contact your local power utility. Utility phone numbers are listed on your utility bill or on the utility’s website.
Bill 42 - Fuel Price Transparency Act was introduced in the BC Legislature on Nov. 18, 2019 and requires companies in BC to report information and data on their activities in the gasoline and diesel fuel market in the province. Bill 42 received Royal Assent and became law on Nov. 27, 2019.
The BCUC is the Administrator of the Fuel Price Transparency Act which:
You can visit the Gas Prices BC website at GasPricesBC.ca.
Companies involved in the wholesale fuel industry are required to submit fuel data reports to the BCUC, as outlined in the FPT Regulations. Fuel retail dealers involved in the Retail Pilot are required to submit fuel data to the BCUC in accordance with Special Direction to Section 4 of the Fuel Price Transparency Act.
The BCUC does not regulate the telecommunications industry. You should contact your local phone or cablevision company and try to resolve the problem, or contact the Canadian Radio- television & Communications Commission (CRTC) to file a complaint.