We work to resolve complaints that are within our jurisdiction, under the Utilities Commission Act.
Customers who wish to dispute the validity of a contract with a gas marketer, can file a dispute through FortisBC’s website or by calling FortisBC at 1-888-224-2710. For more information on the dispute process, please refer to their Dispute Guidelines.
If you have concerns regarding the conduct or behaviour of a gas marketer and want to file a complaint with the BCUC, please fill out the following information. Please note, items with an * are required fields.