The BCUC reviews complaints about conduct or activities of natural gas marketing companies.

We work to resolve complaints that are within our jurisdiction, under the Utilities Commission Act.

Customers who wish to dispute the validity of a contract with a gas marketer, can file a dispute through FortisBC’s website or by calling FortisBC at 1-888-224-2710. For more information on the dispute process, please refer to their Dispute Guidelines.

If you have concerns regarding the conduct or behaviour of a gas marketer and want to file a complaint with the BCUC, please fill out the following information. Please note, items with an * are required fields.

To include supporting documents, please upload them below.

IMPORTANT: If you have concerns with or are unwilling to allow the BCUC to share your complaint information with the service provider, please contact us. If you wish to submit an anonymous complaint, please say so in the description of your complaint.

Your personal information is being collected, used, disclosed, and retained for the purpose of handling your complaint in compliance with the Freedom of Information and Protection of Privacy Act, which is subject to the independent oversight of the BC Information and Privacy Commissioner. If you have any questions about the collection, use, or disclosure of personal information please contact us.

Code of Conduct

The BCUC licences and oversees the activities of gas marketers and has established a Code of Conduct for Gas Marketers.

Learn more